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Skilled nursing facility · CMS certification number 055650

Highland Care Center of Redlands

Redlands, California · Medicare and Medicaid · 80 certified beds in Care Compare

Download Highland Care Center of Redlands’s record (CSV, each figure with its worksheet, line and column)

Highland Care Center of Redlands: its citable report, full history — $295 · an email when it changes — $99/month

What stands out

  • Its latest cost report on file is for fiscal year 2024, covering January 1, 2024 to December 31, 2024 (365 days), and CMS processed it on August 28, 2025.
  • Net patient revenue fell from $10.4M in fiscal year 2023 to $10.1M in fiscal year 2024.
  • Its result from service to patients: $1.1M (2022), $723K (2023), −$195K (2024).
  • Its cost reports on file run from fiscal year 1997 to fiscal year 2024.
  • Its net patient revenue of $10.1M ranks 742nd of the 951 nursing facilities in California whose latest cost report on file is fiscal year 2024.
  • 3 of the 5 nursing facilities in California closest in size to it, whose latest cost report on file is fiscal year 2024, also report a loss on service to patients.

Highland Care Center of Redlands: Medicare cost reports

Form CMS-2540-10: each report covers January 1 to December 31 of its year; every report is settled.

Cost reports on form CMS-2540-10, fiscal years 2011 to 2024
Form CMS-2540-102024 · report 14362472023 · report 14401232022 · report 13853352021 · report 13312452020 · report 13039092019 · report 12781702018 · report 12402152017 · report 12083712016 · report 11704342015 · report 11411282014 · report 11088902013 · report 10767342012 · report 10361872011 · report 1022065
Processed by CMSAugust 28, 2025September 26, 2025June 21, 2024September 16, 2022November 10, 2021January 15, 2021August 9, 2019August 21, 2018July 21, 2017August 15, 2016August 27, 2015August 22, 2014June 19, 2013December 17, 2012
Total patient revenue$13,804,210$13,333,142$13,462,853$13,540,351$11,168,545$14,649,638$12,865,387$10,993,335$9,991,444$8,396,848$7,386,998$7,303,834$7,159,818$7,182,848
Contractual allowances and discounts$3,712,603$2,968,749$3,113,421$4,069,236$3,085,054$4,577,655$2,736,357$1,750,481$1,342,523$763,319$556,879$1,119,550$719,570$493,255
Net patient revenue$10,091,607$10,364,393$10,349,432$9,471,115$8,083,491$10,071,983$10,129,030$9,242,854$8,648,921$7,633,529$6,830,119$6,184,284$6,440,248$6,689,593
Total operating expenses$10,286,487$9,641,267$9,272,306$8,880,363$7,065,333$8,948,491$8,810,602$7,867,774$7,186,292$6,310,695$6,017,324$6,373,850$6,680,743$6,650,491
Net income from service to patients−$194,880$723,126$1,077,126$590,752$1,018,158$1,123,492$1,318,428$1,375,080$1,462,629$1,322,834$812,795−$189,566−$240,495$39,102
Total other income$180,680$231,308$152,930$228,377$713,102$117,997$97,275$59,115$92,600$67,284$43,045$37,715$10,665$15,679
Net income after other income−$14,200$954,434$1,230,056$819,129$1,731,260$1,241,489$1,415,703$1,434,195$1,555,229$1,390,118$855,840−$151,851−$229,830$54,781
Net income−$14,200$954,434$1,230,056$819,129$1,731,260$1,241,489$1,415,703$1,434,195$1,555,229$1,390,118$855,840−$151,851−$229,830$54,781
Total facility beds, all components8080808080808080808080808080
Bed days available, all components29,280—————————————
Medicare (Title XVIII) patient days3,157—————————————
Medicaid (Title XIX) patient days1,452—————————————
Other-payer patient days21,429—————————————
Total patient days, all components26,03826,27326,46126,36021,85727,21927,31327,30727,63126,69827,20926,38326,38526,873
Medicare discharges77—————————————
Medicaid discharges10—————————————
Other-payer discharges252—————————————
Total discharges, all components339313252291230404323252300225186161200209
Average length of stay, Medicare, in days4145.0351.1951.4143.5929.3431.5332.0826.0130.6953.644.1239.1535.34
Average length of stay, Medicaid, in days145.21,807.6914.61,158.071,4311,3502,580.711,794.71,073.24346.22239.25339.26290.12387.2
Average length of stay, all patients, in days76.8183.9410590.5895.0367.3784.56108.3692.1118.66146.28163.87131.93128.58

Net income, fiscal years 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011. Checked against the form’s own arithmetic: what that check shows.

Cost reports on form CMS-2540-96, fiscal years 1997 to 2010
Form CMS-2540-962010 · report 4141502009 · report 3836712008 · report 3539192007 · report 3232512006 · report 3041702005 · report 2666122004 · report 2473052003 · report 2306072002 · report 2033622001 · report 1758362000 · report 738451998 · report 48231997 · report 4822
Period beganJanuary 1, 2010January 1, 2009January 1, 2008January 1, 2007January 1, 2006January 1, 2005January 1, 2004October 1, 2003January 1, 2002January 1, 2001January 1, 2000January 1, 1998January 1, 1997
Period endedDecember 31, 2010December 31, 2009December 31, 2008December 31, 2007December 31, 2006December 31, 2005December 31, 2004December 31, 2003December 31, 2002December 31, 2001December 31, 2000December 31, 1998December 31, 1997
Days, where not a full year———————91—————
Report statussettledsettledsettledsettledsettledsettledsettledreopenedsettledsettledas submittedas submittedas submitted
Processed by CMSAugust 1, 2011July 27, 2010August 5, 2009August 7, 2008March 12, 2008November 16, 2006April 13, 2006August 11, 2005December 23, 2004May 11, 2004June 12, 2001January 6, 2000December 16, 1998
Net patient revenue$6,323,609$5,956,818$5,532,845$5,387,496$5,195,710$4,685,803$4,098,751$989,715$3,241,001$2,802,860$2,190,004$3,060,974$2,755,675
Total operating expenses$6,180,392$5,823,761$5,432,666$5,194,487$4,867,290$4,677,276$4,247,589$1,010,676$3,455,267$3,004,566$2,626,344$2,791,616$2,782,865
Net income from service to patients$143,217$133,057$100,179$193,009$328,420$8,527−$148,838−$20,961−$214,266−$201,706−$436,340$269,358−$27,190
Total other income$19,538$19,057$17,236$21,030$16,818$162,955$114,508$3,956$6,624$25,083$15,754$10,084$127,700
Total other expenses————−$127,423————————
Net income$162,755$152,114$117,415$214,039$472,661$171,482−$34,330−$17,005−$207,642−$176,623−$420,586$279,442$100,510
Total facility beds, all components80808080808080808080818282
Total patient days, all components27,41527,70227,37928,20727,90727,72726,6846,96125,81522,02019,84025,69026,270
Total discharges, all components206215195162180182169341001069511681
Average length of stay, Medicare, in days33.4631.5236.6338.9142.3335.6843.2464.846.1443.944.6764.2219.33
Average length of stay, Medicaid, in days362.34335.37318.27391.58336.38289.62285.19284.05—————
Average length of stay, all patients, in days133.08128.85140.41174.12155.04152.35157.89204.74258.15207.74208.84221.47324.32

Net income, fiscal years 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2003, 2002, 2001, 2000, 1998, 1997. Checked against the form’s own arithmetic: what that check shows.

Highland Care Center of Redlands: nurse staffing hours by quarter →

Who owns Highland Care Center of Redlands, as filed with CMS

Care Compare

  • 5% OR GREATER DIRECT OWNERSHIP INTEREST: AG FACILITIES OPERATIONS, LLC (organization), 100%%, since 08/11/2003
  • 5% OR GREATER INDIRECT OWNERSHIP INTEREST: IRA E SMEDRA LIVING TRUST (organization), 48%%, since 08/11/2003; WIN WIN ENTERPRISES, LLC (organization), 48%%, since 08/11/2003
  • ADP OF THE SNF: BUTENKO, JULIE (individual), NOT APPLICABLE, since 07/24/2023; CAMBRIDGE HEALTHCARE SERVICES LLC (organization), NOT APPLICABLE, since 07/12/2025; CAPELA, HEIDI (individual), NOT APPLICABLE, since 04/03/2023; CONSOLIDATED INDUSTRIES, INC. (organization), NOT APPLICABLE, since 07/01/2018; HASSELL, LANCE (individual), NOT APPLICABLE, since 04/25/2022; LATTERELL, KYLE (individual), NOT APPLICABLE, since 08/21/2025; LUTZ, LINDA (individual), NOT APPLICABLE, since 02/01/2012; PAI, SHANTHARAM (individual), NOT APPLICABLE, since 09/09/2013; PREFERRED BANK (organization), NOT APPLICABLE, since 09/05/2025; SALAZAR, PAULINA (individual), NOT APPLICABLE, since 12/14/2020; VIDALES, MIGUEL (individual), NOT APPLICABLE, since 03/01/2021; WINTNER, JACOB (individual), NOT APPLICABLE, since 08/11/2003
  • CORPORATE OFFICER: WINTNER, JACOB (individual), NOT APPLICABLE, since 08/11/2003
  • MANAGING CONTROL - GOVERNING BODY: LATTERELL, KYLE (individual), NOT APPLICABLE, since 08/13/2025; VIDALES, MIGUEL (individual), NOT APPLICABLE, since 03/01/2021
  • OPERATIONAL/MANAGERIAL CONTROL: BUTENKO, JULIE (individual), NOT APPLICABLE, since 07/24/2023; CAMBRIDGE HEALTHCARE SERVICES LLC (organization), NOT APPLICABLE, since 10/01/2013; CAPELA, HEIDI (individual), NOT APPLICABLE, since 04/03/2023; CHIMWAZA, PEARSON (individual), NOT APPLICABLE, since 02/12/2025; CONSOLIDATED INDUSTRIES, INC. (organization), NOT APPLICABLE, since 07/01/2018; HASSELL, LANCE (individual), NOT APPLICABLE, since 04/25/2022; LATTERELL, KYLE (individual), NOT APPLICABLE, since 08/13/2025; LUTZ, LINDA (individual), NOT APPLICABLE, since 02/01/2012; PAI, SHANTHARAM (individual), NOT APPLICABLE, since 09/09/2013; PREFERRED BANK (organization), NOT APPLICABLE, since 09/02/2024; SALAZAR, PAULINA (individual), NOT APPLICABLE, since 12/14/2020; VIDALES, MIGUEL (individual), NOT APPLICABLE, since 03/01/2021; WINTNER, JACOB (individual), NOT APPLICABLE, since 08/11/2003

Medicare enrollment

As filed in the CMS file dated October 1, 2026 (Medicare enrollment ownership), under the enrollment of AG REDLANDS LLC (enrollment ID O20031023000040).

  • 5% OR GREATER DIRECT OWNERSHIP INTEREST: AG FACILITIES OPERATIONS, LLC (organization), 100.00%, since 08/11/2003
  • 5% OR GREATER INDIRECT OWNERSHIP INTEREST: BH ALLIANCE (organization), 5.00%, since 08/11/2003; IRA E SMEDRA LIVING TRUST (organization), 47.50%, since 08/11/2003; IRA SMEDRA (individual), 47.50%, since 10/01/2003; WIN WIN ENTERPRISES, LLC (organization), 47.50%, since 08/11/2003
  • ADP OF THE SNF: CAMBRIDGE HEALTHCARE SERVICES LLC (organization), since 07/12/2025; CONSOLIDATED INDUSTRIES, INC. (organization), since 07/01/2018; HEIDI CAPELA (individual), since 04/03/2023; JACOB WINTNER (individual), since 08/11/2003; JULIE BUTENKO (individual), since 07/24/2023; KYLE LATTERELL (individual), since 08/21/2025; LANCE A HASSELL (individual), since 04/25/2022; LINDA LUTZ (individual), since 02/01/2012; MIGUEL VIDALES (individual), since 03/01/2021; PAULINA SALAZAR (individual), since 12/14/2020; PREFERRED BANK (organization), since 09/05/2025; SHANTHARAM PAI (individual), since 09/09/2013
  • CORPORATE OFFICER: JACOB WINTNER (individual), 50.00%, since 08/11/2003
  • MANAGING CONTROL - GOVERNING BODY: KYLE LATTERELL (individual), since 08/13/2025; MIGUEL VIDALES (individual), since 03/01/2021
  • OPERATIONAL/MANAGERIAL CONTROL: CAMBRIDGE HEALTHCARE SERVICES LLC (organization), since 10/01/2013; CONSOLIDATED INDUSTRIES, INC. (organization), since 07/01/2018; HEIDI CAPELA (individual), since 04/03/2023; JACOB WINTNER (individual), since 08/11/2003; JULIE BUTENKO (individual), since 07/24/2023; KYLE LATTERELL (individual), since 08/13/2025; LANCE A HASSELL (individual), since 04/25/2022; LINDA LUTZ (individual), since 02/01/2012; MIGUEL VIDALES (individual), since 03/01/2021; PAULINA SALAZAR (individual), since 12/14/2020; PEARSON CHIMWAZA (individual), since 02/12/2025; PREFERRED BANK (organization), since 09/02/2024; SHANTHARAM PAI (individual), since 09/09/2013

Paused by CMS: Form CMS-855A, December 11, 2025.

Private equity company, real estate investment trust and holding company: No: AG FACILITIES OPERATIONS, LLC; BH ALLIANCE; IRA E SMEDRA LIVING TRUST; WIN WIN ENTERPRISES, LLC; CAMBRIDGE HEALTHCARE SERVICES LLC; CONSOLIDATED INDUSTRIES, INC.; PREFERRED BANK; CAMBRIDGE HEALTHCARE SERVICES LLC; CONSOLIDATED INDUSTRIES, INC.; PREFERRED BANK.

Private equity company, real estate investment trust and holding company: Paused by CMS: IRA SMEDRA; HEIDI CAPELA; JACOB WINTNER; JULIE BUTENKO; KYLE LATTERELL; LANCE A HASSELL; LINDA LUTZ; MIGUEL VIDALES; PAULINA SALAZAR; SHANTHARAM PAI; JACOB WINTNER; KYLE LATTERELL; MIGUEL VIDALES; HEIDI CAPELA; JACOB WINTNER; JULIE BUTENKO; KYLE LATTERELL; LANCE A HASSELL; LINDA LUTZ; MIGUEL VIDALES; PAULINA SALAZAR; PEARSON CHIMWAZA; SHANTHARAM PAI.

Changes in ownership

  • July 1, 2026, enrollment ownership file; no longer listed: PAULINA SALAZAR (OTHER); PAULINA SALAZAR (CORPORATE OFFICER); IRA SMEDRA (OTHER); IRA SMEDRA (OPERATIONAL/MANAGERIAL CONTROL); IRA SMEDRA (CORPORATE OFFICER); CAMBRIDGE HEALTHCARE SERVICES LLC (OTHER); first listed: HEIDI CAPELA (ADP OF THE SNF), associated since April 3, 2023; HEIDI CAPELA (OPERATIONAL/MANAGERIAL CONTROL), associated since April 3, 2023; PEARSON CHIMWAZA (OPERATIONAL/MANAGERIAL CONTROL), associated since February 12, 2025; KYLE LATTERELL (ADP OF THE SNF), associated since August 21, 2025; KYLE LATTERELL (MANAGING CONTROL - GOVERNING BODY), associated since August 13, 2025; KYLE LATTERELL (OPERATIONAL/MANAGERIAL CONTROL), associated since August 13, 2025; CONSOLIDATED INDUSTRIES, INC. (ADP OF THE SNF), associated since July 1, 2018; CONSOLIDATED INDUSTRIES, INC. (OPERATIONAL/MANAGERIAL CONTROL), associated since July 1, 2018; SHANTHARAM PAI (ADP OF THE SNF), associated since September 9, 2013; SHANTHARAM PAI (OPERATIONAL/MANAGERIAL CONTROL), associated since September 9, 2013; JULIE BUTENKO (ADP OF THE SNF), associated since July 24, 2023; JULIE BUTENKO (OPERATIONAL/MANAGERIAL CONTROL), associated since July 24, 2023; PAULINA SALAZAR (ADP OF THE SNF), associated since December 14, 2020; PAULINA SALAZAR (OPERATIONAL/MANAGERIAL CONTROL), associated since December 14, 2020; JACOB WINTNER (ADP OF THE SNF), associated since August 11, 2003; LINDA LUTZ (ADP OF THE SNF), associated since February 1, 2012; LINDA LUTZ (OPERATIONAL/MANAGERIAL CONTROL), associated since February 1, 2012; MIGUEL VIDALES (ADP OF THE SNF), associated since March 1, 2021; MIGUEL VIDALES (MANAGING CONTROL - GOVERNING BODY), associated since March 1, 2021; MIGUEL VIDALES (OPERATIONAL/MANAGERIAL CONTROL), associated since March 1, 2021; IRA SMEDRA (5% OR GREATER INDIRECT OWNERSHIP INTEREST), associated since October 1, 2003; PREFERRED BANK (ADP OF THE SNF), associated since September 5, 2025; PREFERRED BANK (OPERATIONAL/MANAGERIAL CONTROL), associated since September 2, 2024; CAMBRIDGE HEALTHCARE SERVICES LLC (ADP OF THE SNF), associated since July 12, 2025; CAMBRIDGE HEALTHCARE SERVICES LLC (OPERATIONAL/MANAGERIAL CONTROL), associated since October 1, 2013; LANCE A HASSELL (ADP OF THE SNF), associated since April 25, 2022; LANCE A HASSELL (OPERATIONAL/MANAGERIAL CONTROL), associated since April 25, 2022. Skilled_Nursing_Facility_All_Owners_:_2026-07-01.csv

Inspections of Highland Care Center of Redlands

  • Cycle 1: health June 11, 2026 (13 deficiencies), fire safety June 11, 2026 (13)
  • Cycle 2: health February 21, 2025 (15 deficiencies), fire safety February 21, 2025 (5)
  • Cycle 3: health July 29, 2022 (14 deficiencies), fire safety July 29, 2022 (12)

Deficiencies cited at Highland Care Center of Redlands

45 deficiencies on file, by tag, newest citation first

every one from a health inspection; 9 cited from a complaint, marked below. Letter after a date: scope and severity grade.

  • F 0552, resident rights: June 11, 2026 (E, No revisit needed, corrected July 3, 2026).
  • F 0628, resident rights: June 11, 2026 (D, No revisit needed, corrected July 3, 2026).
  • F 0640, resident assessment and care planning: June 11, 2026 (D, No revisit needed, corrected July 3, 2026).
  • F 0641, resident assessment and care planning: June 11, 2026 (E, No revisit needed, corrected July 3, 2026); July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0656, resident assessment and care planning: June 11, 2026 (D, No revisit needed, corrected July 3, 2026).
  • F 0658, resident assessment and care planning: June 11, 2026 (D, Deficient, Provider has date of correction, corrected July 3, 2026).
  • F 0684, quality of life and care: June 11, 2026 (E, Deficient, Provider has date of correction, corrected July 3, 2026).
  • F 0688, quality of life and care: June 11, 2026 (E, Deficient, Provider has date of correction, corrected July 3, 2026); February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025).
  • F 0695, quality of life and care: June 11, 2026 (D, Deficient, Provider has date of correction, corrected July 3, 2026); February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025); July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0700, quality of life and care: June 11, 2026 (D, Deficient, Provider has date of correction, corrected July 3, 2026).
  • F 0755, pharmacy service: June 11, 2026 (D, Deficient, Provider has date of correction, corrected July 3, 2026); February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025); November 14, 2024 (D, from a complaint, Deficient, Provider has date of correction, corrected November 27, 2024); July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0761, pharmacy service: June 11, 2026 (D, Deficient, Provider has date of correction, corrected July 3, 2026); February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025).
  • F 0814, nutrition and dietary: June 11, 2026 (D, Deficient, Provider has date of correction, corrected July 3, 2026).
  • F 0607, freedom from abuse, neglect, and exploitation: September 26, 2025 (D, from a complaint, Deficient, Provider has date of correction, corrected November 19, 2025); August 12, 2023 (D, from a complaint, Deficient, Provider has date of correction, corrected August 22, 2023).
  • F 0686, quality of life and care: September 25, 2025 (D, from a complaint, Deficient, Provider has date of correction, corrected November 21, 2025).
  • F 0689, quality of life and care: March 27, 2025 (D, from a complaint, Deficient, Provider has date of correction, corrected April 20, 2025); August 22, 2024 (D, from a complaint, Deficient, Provider has date of correction, corrected September 9, 2024); September 12, 2023 (D, from a complaint, Deficient, Provider has date of correction, corrected September 20, 2023); July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0550, resident rights: February 21, 2025 (E, Deficient, Provider has date of correction, corrected March 21, 2025); July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0803, nutrition and dietary: February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025).
  • F 0812, nutrition and dietary: February 21, 2025 (F, Deficient, Provider has date of correction, corrected March 21, 2025); July 29, 2022 (F, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0880, infection control: February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025); July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0908, environmental: February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025).
  • F 0912, environmental: February 21, 2025 (B, Deficient, Provider has date of correction, corrected March 21, 2025); July 29, 2022 (B, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0919, environmental: February 21, 2025 (D, Deficient, Provider has date of correction, corrected March 21, 2025).
  • F 0626, resident rights: December 18, 2023 (D, from a complaint, Deficient, Provider has date of correction, corrected January 16, 2024).
  • F 0600, freedom from abuse, neglect, and exploitation: August 12, 2023 (D, from a complaint, Deficient, Provider has date of correction, corrected August 22, 2023).
  • F 0557, resident rights: July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0578, resident rights: July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0726, nursing and physician services: July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).
  • F 0842, resident assessment and care planning: July 29, 2022 (D, Deficient, Provider has date of correction, corrected August 23, 2022).

Highland Care Center of Redlands in Care Compare

  • Ownership Type: For profit - Limited Liability company
  • Legal Business Name: AG REDLANDS LLC
  • Date First Approved to Provide Medicare and Medicaid Services: 1971-12-31
  • Provider Resides in Hospital: N
  • Continuing Care Retirement Community: N
  • Urban: Y
  • County/Parish: San Bernardino
  • Telephone Number: 9097932678
  • Chain Name: CAMBRIDGE HEALTHCARE SERVICES
  • Chain ID: 98
  • Provider Changed Ownership in Last 12 Months: N
  • With a Resident and Family Council: Resident
  • Automatic Sprinkler Systems in All Required Areas: Yes
  • Average Number of Residents per Day: 76.8
  • Overall Rating: 4
  • Health Inspection Rating: 3
  • QM Rating: 5
  • Long-Stay QM Rating: 5
  • Short-Stay QM Rating: 4

Care Compare, October 1, 2026: provider information NH_ProviderInfo_Oct2026.csv · inspections NH_SurveySummary_Oct2026.csv · citations NH_HealthCitations_Oct2026.csv · ownership NH_Ownership_Oct2026.csv.

Nothing on file for Highland Care Center of Redlands: no penalty in Care Compare.

Other nursing facilities in Redlands and California

Report a figure on Highland Care Center of Redlands’s record that differs from its CMS file, quoting 055650.